Email: support@roadmatessocial.com
Response time: usually within 1–2 working days.
To help us answer faster, tell us your device model, your OS version, the app version (Profile → About) and what you were doing when the problem happened.
Frequently asked questions
How do I create a trip?
Open the Create tab, set your starting point and destination, add any stops along the way, choose the date and how many seats you have free, then publish. Your trip appears in Explore straight away and you can invite people to it.
How do I join someone else's trip?
Find the trip in Explore, open it, and tap Join Trip. The organiser gets a request and you'll be notified once they accept. After that you get access to the trip chat and shared album.
Navigation isn't speaking directions.
Voice guidance is on by default but can be muted from the speaker button on the navigation screen. Check that it isn't muted, that your device isn't in silent mode, and that media volume is turned up.
The map or my location isn't loading.
Make sure location permission is granted for RoadMates in your device settings and that location services are enabled system-wide. If the map is still blank, close and reopen the app — the route reloads from scratch each time navigation starts.
I forgot my password.
On the login screen, tap Forgot password and enter your email. We send a one-time code that lets you set a new password. If the email doesn't arrive within a few minutes, check your spam folder.
Photos won't upload.
Check that RoadMates has permission to access your photo library, and that you have a stable connection. Very large images can take a while on a slow network — keep the app open until the upload finishes.
I'm not getting notifications.
Notifications need to be allowed for RoadMates in your device settings. If they were declined the first time, you'll need to enable them there manually — the app can't ask twice.
How do I leave a trip?
Open the trip, then use the menu in the top-right and choose Leave trip. If you organised the trip, you can either hand it over to another participant or delete it entirely.
How do I delete my account?
Go to Profile → Settings → Delete account. This removes your profile and personal data. Trips you organised are deleted along with it, so let your participants know first. See the Privacy Policy for retention details.
How do I report someone or something?
Use the report option on a user's profile or a trip page, or email support@roadmatessocial.com with details. We review reports of harassment, unsafe behaviour and spam and can suspend accounts.
Still stuck?
If none of the above helps, email support@roadmatessocial.com with a short description and a screenshot if you have one. Bug reports genuinely help — most fixes in the app started as a support email.